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FAQ’s

Q. What is Philabundance?
A: Philabundance is the region’s largest hunger relief organization, providing emergency food and access to services to approximately 900,000 people at risk of hunger and food insecurity in the Delaware Valley and beyond. The mission of Philabundance is to reduce hunger and food insecurity in the Delaware Valley by providing food access to people in partnership with organizations and individuals.
Q. Where is Philabundance located?

A. Philabundance has two locations:

Main office and Hunger Relief Center
3616 Galloway Street
Philadelphia, PA 19148
(215) 339-0900

Berks site
302 West Berks Street
Philadelphia, PA 19122
(215) 739-7394

Q. How does Philabundance help the hungry?

A. Philabundance provides food to 72,000 people each week and through our direct neighborhood distributions programs and network of nearly 500 member agencies including food pantries, shelters and emergency kitchens in the Delaware Valley. Our direct neighborhood distribution programs include:

Our member agencies include food cupboards, shelter or residential programs, social service agencies, emergency kitchens, and neighborhood and church distribution programs—all of whom reach low-income people in need.

Q. Does Philabundance sell food?

A. Philabundance does not re-sell any donated food. All food banks ask their agencies to contribute a nominal portion of the costs of operation by assessing a “shared maintenance fee” on the dry goods that we warehouse and distribute. This fee averages 18 to 19¢ per pound. By law, clients cannot be charged for food that has been donated for hunger relief. Philabundance monitors our agencies to ensure that this never happens.

Some staple items are more in demand than donations can provide. Philabundance purchases these items and resells them at low prices to our network. We do not sell products if we cannot offer them lower than the market value. Purchased foods make up less than 15% of our total volume to the agency network.

Q. What areas does Philabundance serve?
A. We serve member agencies in nine Delaware Valley counties including: Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties in Pennsylvania and Camden, Gloucester, West Burlington and Salem Counties in New Jersey. See map
Q. What types of food does Philabundance distribute?
A. Philabundance distributes nonperishable food staple as well as perishable items like produce,
meat and dairy. emphasizing nutritious foods that promote good health.
Q. How does Philabundance get food?
A. Philabundance gets food through local community food drives held by individuals,
corporations, schools and other organizations. National and local food manufacturers, wholesalers, retailers, brokers and food distributors also donate food to Philabundance. These products, including packaged, canned, perishable and non-perishable foods, meet all food safety and nutrition standards. Philabundance also purchases bulk quantities of staple foods and basic supplies at wholesale prices. For more information about donating food, please click here.
Q. What happens to donated food?
A. Food goes to our warehouses, where it is sorted, labeled and stored for repacking and distribution to member agencies and people in the community that need it most.
Q. How is food distributed through Philabundance programs and agencies?
A. Philabundance  works with a network of nearly 500 member agencies including food pantries, shelters and emergency kitchens who order food that best fit their client’s needs and then distribute it directly to the people who need it most. Philabundance also gets food directly into the hands of people who need it most through our direct neighborhood distribution programs like Fresh For All which distributed free produce. Check out our other programs here.
Q. How much food is distributed?
A. We distributed 30 million pounds in fiscal year 2013.
Q. Can people receive food directly from Philabundance?

A. Yes! Philabundance distributes food to neighbors in need through a number of our own neighborhood distribution programs. These include: Fresh For All and Commodity Supplemental Food Program (CSFP)/senior boxes (*in partnership with the USDA).

If you or someone you know needs emergency food assistance, click here to locate food programs in your community.

Q: How can I get food?
A: If you are in need of food assistance, call our Food Help Line at 800-319-Food (3663) Monday through Friday between 8:30 a.m. and 4:30 p.m. and a dedicated bilingual staff member will assist you.
Q: How can I become a member agency?
A: If you represent a food cupboard, neighborhood distribution center, shelter, emergency kitchen or social service agency with special programs such as a daycare or senior center, you may qualify to be a member of our agency network. Download our agency manual for criteria on becoming an agency in the Philabundance network.
Q: How do I hold a food drive or benefit for Philabundance?
A: Food drives are an easy and effective way to make a difference in the fight against hunger and we can help get you started. Philabundance can provide you with materials to help promote your food drive and we’ll even pick up the donation if your drive collects a minimum of 300 pounds of food. Visit here for more information.
Q: How do I sign up to volunteer?
A: Philabundance welcomes both individuals and groups. Opportunities to volunteer are available in our Hunger Relief Center and with select Philabundance programs. Click here to learn more.
Q: Who qualifies to receive food from Philabundance?
A: Most of Philabundance’s direct service programs serve clients on a self-declared basis of need. The CSFP/senior box program requires seniors to be at least 60 years-old and at or below 130% of the poverty line.
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